Frequently Asked Questions
Manufacturing
Are your products made with safe and high-quality ingredients?
We carefully make all our products in certified facilities that follow very high safety and quality standards. Our unique process combines pure natural extracts with scientific precision to ensure every single drop is safe and effective for your skin.
Where do you get the natural ingredients used in your serums?
We prioritize purity by working with trusted suppliers for our key ingredients like Tea Tree Oil, Aloe Vera, and Vitamin C. We make sure our natural components are responsibly sourced to protect the environment while giving you the best skincare results.
Ordering & Payment
Do you offer Cash on Delivery (COD) in Pakistan?
Yes, we offer Cash on Delivery all across Pakistan. You can simply place your order on our website and pay the cash to the rider only when your package arrives at your doorstep.
How long will it take for my order to reach me?
Orders within major cities like Lahore, Karachi, and Islamabad usually arrive in 2-3 working days. For other cities and remote areas across Pakistan, it typically takes 3-5 working days for your delivery to arrive.
Is it safe to pay online if I don’t want to use Cash on Delivery?
Your safety is our top priority. If you choose to pay online, we use advanced encryption technology to make sure your checkout is 100% secure. All your local payment details are protected and never shared.
Is it safe to use my payment method on your website?
Your safety is our top priority, so we use advanced encryption technology to make sure your checkout is 100% secure. All your local payment details are protected, allowing you to shop for your skincare with total peace of mind.
What should I do if I am not happy with my purchase?
We offer a very simple and free return policy across Pakistan within 14 days of your purchase. If you feel the product is not right for your skin journey, just contact us and we will help you with a hassle-free return process.
Discounts & Promotions
Do you really offer free shipping everywhere in Pakistan?
Yes, we provide free shipping to every city and town in Pakistan with no minimum purchase amount required. We want to make our high-quality skincare products easy to get for everyone, no matter where you live in the country.
How can I find out about new deals and special sales?
The best way to see our latest deals is to sign up for our email newsletter on the homepage. We regularly send out exclusive discount codes and news about seasonal sales to help you save money on your favorite skincare items.
General Questions
Can I use the Niaora Serum and Gloobooster Serum at the same time?
Our products are designed to work together to help you reach your skin goals faster. You can use the Niaora Serum to target spots and the Gloobooster Serum to add radiance, helping you achieve a balanced complexion.
Are Nature Origion products safe for sensitive skin?
Yes! Our formulas are designed to be gentle. We use dermatologist-approved actives and soothing natural ingredients like Aloe Vera to ensure they work effectively without causing irritation, even on sensitive skin.
How should I store my serums and creams?
To keep your products fresh and powerful, store them in a cool, dry place away from direct sunlight. This is especially important for our Vitamin C serum to keep it effective for a long time.